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RESPONSIBILITIES
DELIVERABLES
Concept Video
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OVERVIEW
Designing the North Star Vision for a New End-to-End Customer Experience
product video
ABOUT
PROJECT DETAILS
Explore
Purchase
Configuration
Analytics
THE CHALLENGE
Shifting from Dealer-Dependent to Customer-Empowered: Redefining TLK-25 Device Management
Motorola Solutions' provisioning portal allows users to set up devices by adding them to talk groups or group chats. While the system was mainly used by dealers with expert experience, it became clear that without dealer's help, customers will struggle to navigate the portal effectively on their own.
With the new TLK-25 product line, addressing this challenge is critical to empowering customers, improving their experience, and reducing inefficiencies for both users and dealers.
PROPOSED SOLUTIONS
Auto-Loading Purchased Devices
Automatically imports purchased devices into the portal so users can begin configuring them even before physical delivery.
Wasted Time on Waiting
Dealers had to wait until the physical devices arrived to begin the provisioning process, which prolonged the wait time for customers to receive their service.
Step-by-Step Guided Setup Wizard
Introduces a wizard to guide users through the setup process in the correct sequence.
Uncertainty on Setup Process
Uncertainty about where to start in the provisioning portal, but not following an optimal setup sequence can lead to additional manual work.
Optimized Workflow Logic
Create template users to apply pre-configured settings to multiple devices, saving time on recurring setups.
Use cloning features to replicate configurations from an existing user or device, ensuring consistency across teams.
Batch configure multiple devices at once, reducing repetitive manual steps while retaining flexibility for unique needs.
Tedious Manual Work
The previous provisioning process required users to manually configure each device one by one, a time-consuming and error-prone approach.
My takeaways
