Introduction
I worked as the UX intern at Schlumberger Software Technology Innovation Center (STIC), a research center with a goal of leading the oilfield digital transformation by taking advantage of technology trends driven by Silicon Valley companies.
On this project, I worked with a software engineer intern, and a senior UX designer (my mentor). I was responsible for the end-to-end design process, including user research, concept development, prototyping, and UI design/ hand-off documentation.
product video
Reframed Problem
Curiosity Unfolding

Explore

Purchase

Configuration

Analytics
Solution

Auto-Loading Purchased Devices
Automatically imports purchased devices into the portal so users can begin configuring them even before physical delivery.
Wasted Time on Waiting
Dealers had to wait until the physical devices arrived to begin the provisioning process, which prolonged the wait time for customers to receive their service.

Step-by-Step Guided Setup Wizard
Introduces a wizard to guide users through the setup process in the correct sequence.
Uncertainty on Setup Process
Uncertainty about where to start in the provisioning portal, but not following an optimal setup sequence can lead to additional manual work.


Optimized Workflow Logic
Create template users to apply pre-configured settings to multiple devices, saving time on recurring setups.
Use cloning features to replicate configurations from an existing user or device, ensuring consistency across teams.
Batch configure multiple devices at once, reducing repetitive manual steps while retaining flexibility for unique needs.
Tedious Manual Work
The previous provisioning process required users to manually configure each device one by one, a time-consuming and error-prone approach.
Personal Dashboard
