Intro
I worked with the Teaching Assistant Intelligence (TAI) team, a cross-functional research and product group at UC Berkeley’s Vive Center, focused on creating AI-powered tools to transform how students learn in large STEM classes. On this project, I collaborated with two other UI/UX designers, two product managers, and a team of five to ten engineers. I was responsible for the redefining the new user flow for the up-coming version, refine key features such as note, knowledge base, and file/video chat functions.
product video
MVP
The Problem

Explore

Purchase

Configuration

Analytics

Auto-Loading Purchased Devices
Automatically imports purchased devices into the portal so users can begin configuring them even before physical delivery.
Wasted Time on Waiting
Dealers had to wait until the physical devices arrived to begin the provisioning process, which prolonged the wait time for customers to receive their service.

Step-by-Step Guided Setup Wizard
Introduces a wizard to guide users through the setup process in the correct sequence.
Uncertainty on Setup Process
Uncertainty about where to start in the provisioning portal, but not following an optimal setup sequence can lead to additional manual work.


Optimized Workflow Logic
Create template users to apply pre-configured settings to multiple devices, saving time on recurring setups.
Use cloning features to replicate configurations from an existing user or device, ensuring consistency across teams.
Batch configure multiple devices at once, reducing repetitive manual steps while retaining flexibility for unique needs.
Tedious Manual Work
The previous provisioning process required users to manually configure each device one by one, a time-consuming and error-prone approach.
